We may use sub-processors, subsidiaries and support service providers to provide our Service. Listed below are such entities with whom we may share customer data.
Please note that all content uploaded to Subly is treated as confidential and there are no human touch points for your video and audio content, except if you choose to use Subly’s Human Transcription. For more on content confidentiality see our Terms of Service
Infrastructure sub-processors
We use the third parties listed below to host our customer data and to provide specific functionalities within the Service.
Amazon Web Services Inc (AWS)
Purpose: Cloud computing provider
Data Type: Contact details e.g. name, email. Files uploaded e.g. video and audio files. Usage reporting.
Personally, identifiable Information: Yes
Service Region: EU
Sub-processors privacy notice: Privacy Notice, Security Notice
Stripe
Purpose: Payment Processor - PCI Level 1 provider
Data Type: Contact details e.g. name, email, billing address. Subscription information and payment details
Personally, identifiable Information: Yes
Service Region: EEA
Sub-processors privacy notice: Privacy Notice
Zendesk
Purpose: Service to track and manage tickets. Knowledge base.
Data Type: Contact details e.g. name, email. Tickets e.g. details of support requests.
Personally, identifiable Information: Yes
Service Region: EEA
Sub-processors privacy notice: Privacy Notice
Functional Software, Inc. d/b/a Sentry
Purpose: Error and performance monitoring.
Data Type: System Error messages.
Personally, identifiable Information: No
Service Region: US
Sub-processors privacy notice: Privacy Notice
HubSpot
Purpose: Customer relationship management services. Email Delivery.
Data Type: Contact details e.g. name, email, company. Email body, email analytics.
Personally, identifiable Information: Yes
Service Region: US
Sub-processors privacy notice: Privacy Notice
Mixpanel
Purpose: User activity statistics.
Data Type: Contact details e.g. email. Usage reporting e.g. no. of uploads, languages transcribed
Personally, identifiable Information: Yes
Service Region: US
Sub-processors privacy notice: Privacy Notice
Rev
Purpose: Production of human transcriptions.
Data Type: Files uploaded e.g. video and audio files.
Personally, identifiable Information: Yes
Service Region: US
Sub-processors privacy notice: Privacy Notice
DeepL SE
Purpose: To provide automatic translation
Data Type: Video and audio files. Shortly after completing the service, DeepL deletes the data from its servers.
Personally, identifiable Information: Yes
Service Region: EU
Sub-processors privacy notice: Privacy Notice
AssemblyAI Inc.
Purpose: To provide automatic transcription
Data Type: Video and audio files. Shortly after completing the service, AssemblyAI deletes the data from its servers.
Personally, identifiable Information: Yes
Service Region: USA
Sub-processors privacy notice: DPA
Deepgram Inc.
Purpose: Speech-to-text services
Data Type: Video and audio files.
Personally, identifiable Information: Yes
Service Region: USA
Sub-processors privacy notice: Privacy Policy
Google Cloud Platform (GCP)
Purpose: Speech-to-text services and storage
Data Type: Video and audio files.
Personally, identifiable Information: Yes
Service Region: US
Sub-processors privacy notice: DPA
